Wise Men Heating & Cooling

Last Updated: [Insert Date]

1. Introduction

This Privacy Policy explains how Wise Men Heating & Cooling, owned and operated by Antwain Davis (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards personal information obtained through https://wisemenheatingcooling.com (the “Website”) and related communication channels, including phone calls, SMS/text messages, email, and online forms.

By accessing this Website or submitting your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide Voluntarily

Full name

Email address

Phone number (mobile or landline)

Service address

Appointment and service request details

Any information submitted via contact forms, scheduling tools, or communications

b. Communication Data

SMS/text messages

Call records and call recordings (where legally permitted and disclosed)

Emails and voicemails

c. Technical Information

IP address

Browser and device type

Cookies and tracking data

Website usage and interaction data

3. How We Use Your Information

We use your information to:

Schedule and manage service appointments

Provide HVAC services and customer support

Send appointment reminders and service notifications

Communicate about your account or service requests

Send marketing and promotional messages (with consent)

Improve our operations, website, and customer experience

Comply with legal and regulatory obligations

We do not sell your personal information.

4. SMS & Phone Communications (TCPA & Carrier Compliance)

By providing your phone number and checking the appropriate consent box on our Website or forms, you expressly consent to receive communications from Wise Men Heating & Cooling, including:

Phone calls

SMS/text messages

Voicemails

Automated or manual messages

Messages may include appointment reminders, service confirmations, account notifications, and—if separately authorized—marketing and promotional messages.

Consent is not a condition of purchase.

Message Details

Message frequency may vary

Message & data rates may apply

Wireless carriers are not responsible for delayed or undelivered messages

Opt-Out Instructions

You may opt out at any time by:

Replying STOP to any SMS message

Emailing [email protected]

Reply HELP for assistance.

5. Data Sharing & Third Parties

We may share information with trusted third-party service providers that assist with:

SMS and phone communications

CRM and scheduling systems

Payment processing

Website hosting and analytics

All third parties are required to maintain appropriate security and confidentiality standards.

We may also disclose information when required by law or to protect our rights and safety.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve functionality. You may disable cookies through your browser settings.

7. Data Security

We use commercially reasonable safeguards to protect your information. However, no system can be guaranteed to be completely secure.

8. Your Rights & Choices

You may request to:

Access or correct your personal information

Withdraw consent

Opt out of communications

Requests may be sent to [email protected].

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

Wise Men Heating & Cooling
Owner: Antwain Davis
Website: https://wisemenheatingcooling.com
Email: [email protected]
Phone: +1 (314) 353-9953